AML & Verification Policy at Slotlair Casino

Verification keeps our platform safe for every player. On this page we explain exactly when we check your identity, which documents we need and how the Malta Gaming Authority licence shapes our anti-money-laundering duties.

Our AML Commitment

Slotlair Casino operates under licence MGA/B2C/812/2024 issued by the Malta Gaming Authority, and that licence binds us to the Prevention of Money Laundering and Funding of Terrorism Regulations. We maintain a written anti-money-laundering programme covering customer due diligence, transaction monitoring, record keeping and staff training, and we review it every year against current Moneyval and FATF guidance.

Our Money Laundering Reporting Officer (MLRO) owns this programme. Every member of our compliance team reports suspicious activity to the MLRO directly, and where the law requires it we file reports with the Malta Financial Intelligence Analysis Unit. We never tell a player that a report has been made, because tipping-off is itself a criminal offence.

• Risk-based customer due diligence at onboarding and throughout the relationship
• Ongoing monitoring of deposits, withdrawals and gameplay patterns
• Suspicious transaction reporting to the FIAU through our MLRO
• Staff training refreshed annually and audited by the MGA framework

When We Verify You

You can register and play with a deposit before full verification, but we complete know-your-customer (KYC) checks at set trigger points. We verify your identity at registration through electronic database checks, we run full document verification before your first withdrawal, and we repeat checks when cumulative deposits reach €2,000 or when our monitoring flags a change in your risk profile.

Three document types complete a full verification. We need photo ID to confirm who you are, proof of address to confirm where you live, and payment method verification to confirm the card or wallet belongs to you.

• Photo ID: passport, national ID card or driving licence, valid and showing all four corners
• Proof of address: utility bill or bank statement dated within the last 3 months
• Payment method: photo of the card (middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name
• Source of funds documents in specific cases (see the section below)

Verification Step by Step

Upload documents through the secure Verification section of your account. Our compliance team reviews every file manually, and most checks finish within 24 hours. Complex cases, such as documents issued outside the EEA, can take up to 3 business days, and we tell you by email if we need anything further.

Files travel over TLS encryption, sit on servers in the EEA with access limited to trained compliance staff, and are never shared with third parties except where the law requires it. We redact and mask card numbers automatically, and you can blank sensitive details on proof-of-address documents as long as your name, address, issuer and date remain visible.

• 1. Open Account, then Verification, and select the document type
• 2. Photograph or scan the document in colour, all corners visible, no glare
• 3. Upload the file (JPG, PNG or PDF, up to 10 MB per file)
• 4. Track the status in your account while our team reviews it
• 5. Receive the result by email, usually within 24 hours

Why We Ask About Funds

If your deposits are large relative to the profile you gave us, or if our monitoring raises a question about where money comes from, we may ask for evidence of source of funds. This is not an accusation. It is a legal duty to confirm that the money you play with comes from a legitimate origin, and it protects you as much as it protects us.

Acceptable evidence depends on your situation and includes payslips, a tax return or HMRC notice, bank statements showing salary credits, dividend statements, a signed house sale contract, or an inheritance letter from a solicitor. We ask only for what the specific case needs, and we tell you exactly which document will close the query.

• Payslips or an employment contract covering the last 3 months
• Bank statements showing the account funding your deposits
• Self-assessment tax return or company accounts for business owners
• Solicitor's letter or grant of probate for inherited funds

How We Monitor Transactions

Every deposit and withdrawal passes through automated screening and risk rules. We look at amounts, frequency, payment method changes, unusual patterns and links to higher-risk jurisdictions, and we escalate anything the system flags for human review the same day.

We apply a same-method withdrawal rule: funds go back to the same card, wallet or bank account they came from, in line with our payment limits. Crypto withdrawals go to a wallet address you have verified with us. If a payment method cannot receive a refund, such as Paysafecard, we return the funds by bank transfer to an account in your name after you verify it.

Withdrawal limits at Slotlair Casino are 4,500 GBP per day and 18,000 GBP per month, with a minimum withdrawal of 20 GBP and no fees on our side. Amounts above a threshold or structured to avoid a threshold always trigger a manual review before release.

If Verification Fails

When a document is unclear, expired or does not match your account details, we contact you with the reason and give you a reasonable window to resubmit. Withdrawals stay on hold until the check completes, and you keep access to your account in the meantime.

If you do not provide the requested documents, or if our checks give us a lawful reason to refuse, we must suspend the account and freeze the balance. Where the law permits, we return the remaining balance to a verified payment method in your name. We may also close an account if verification or monitoring reveals a breach of our terms, and we report suspected criminal activity to the authorities without notifying you.

• Withdrawals paused, not cancelled, while documents are under review
• Clear resubmission instructions sent by email with the exact reason
• Balance returned to a verified account in your name where lawful
• Suspicious cases reported to the FIAU without tipping-off

How Long We Keep Records

Maltese law requires us to retain verification documents, transaction records and monitoring evidence for five years after the relationship ends or after the last transaction, whichever comes later. Retention is not optional, and deletion requests under data protection law cannot override this statutory duty.

After the retention period expires we delete or anonymise your documents under our data retention schedule. During the period, only trained compliance staff can access them, every access is logged, and we never sell or share your data for marketing purposes. You can request a copy of your records at any time by emailing [email protected], available 24 hours a day.

Frequently asked questions

Can I withdraw before verification is complete?

No. We verify your identity before the first withdrawal, so upload your documents as soon as you register to avoid delays. Most checks finish within 24 hours.

Why was I asked for source of funds?

Because your deposits were large or unusual compared with your profile. We are legally required to confirm that funds come from a legitimate source, and a payslip, tax return or bank statement usually settles it quickly.

How long does verification take at Slotlair Casino?

Most reviews complete within 24 hours, and complex cases take up to 3 business days. We email you the result and tell you immediately if anything is missing.

Do withdrawals always go back to the deposit method?

Yes, the same-method rule applies. Funds return to the card, wallet or bank account they came from, or to a crypto wallet address you have verified with us.

What happens to my documents after five years?

We delete or anonymise them once the legal retention period ends. Until then they stay encrypted, access-logged and limited to our compliance team.